FAQs
Find Answers to Your Top Managed IT Services Questions
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What is managed IT services, and how does it differ from traditional IT support?
Managed IT services refer to a type of tech support where an external company (Biztec) monitors your computer systems, networks, and technology needs on an ongoing basis. At Biztec, we proactively monitor, maintain, and manage your IT infrastructure to prevent issues and ensure your organization’s data remains secure. Traditional in-house IT support, however, involves an internal team. The internal team works at your organization and provides any and all IT maintenance.
What are the key benefits of outsourcing IT services to a managed service provider (MSP)?
Can you customize your managed services to fit my needs?​
Biztec’s services were made to be fully customizable because we understand that each organization’s needs are different. So, upon evaluation you are able to build your IT services from scratch based on what you require to maintain operations. This approach also allows you to pay for what you need rather than what you don’t.
How do you provide support outside of business hours?
Biztec offers 24/7 network monitoring and support to managed services customers from a remote location, working in harmony with your day-to-day operations.
Trusting your IT services to a managed service provider (MSP) like Biztec offers several crucial advantages that go beyond just cost savings and efficiency. One of the primary benefits is ensuring continuity of services. At Biztec, we create comprehensive documentation and maintain customer-specific information in secure, centralized systems. This means that in the event your internal IT personnel or even a director of IT leaves the organization, you are not left in a vulnerable position. All of your IT systems, processes, and configurations are thoroughly documented and accessible to our team, so there's no single point of failure, ensuring that operations continue seamlessly. But wait, there is more. Biztec believes in the philosophy that "no one person holds the keys to the kingdom." By employing a team-based approach and sharing critical knowledge across our IT professionals, we ensure that all essential functions are covered. This eliminates the risks associated with relying on one individual for maintaining your IT infrastructure. If that critical person leaves, or even if they are on vacation, that can leave your company in a bind. Thats not the case with Biztec, you gain the assurance that your IT environment is fully supported, well-documented, and always in expert hands, regardless of any staffing changes.